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General Information
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Disk Diagnostics
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Case Management


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Case Management

Simple, reliable case management from start to finish

Case Management

The Atola Insight's Case Management system automatically records every step of the data extraction and acquisition process. Every action performed is automatically recorded (including date, time and hash values) and filed under a unique case number. When a hard drive is imaged, a media map is recorded that details all sectors that have been skipped along with other vital information. Case notes can be added at any time with one click of the mouse to log information such as the case technician or owner of the hard drive.

Click here to skip to this section's FAQ at the bottom of the page

Microsoft SQL Server

The Atola Insight uses Microsoft SQL Server to store case management data. There are two database access options:

  • Any remote MS SQL server;
  • A local MS SQL server which is automatically installed and configured during Atola Insight installation.

Every hard drive is detected upon connection

Case history report

When the operator connects a hard drive to the Atola Insight, the tool makes an automatic database look up and retrieves all past records associated with that particular hard drive. New data will be added seamlessly with dates reflecting all recorded data.

Record all case data without stopping to take notes

The Atola Insight's case management system automatically stores all case data and history, allowing the operator to focus completely on the case. This system eliminates the need for operators to stop for manual notes or click a "save" button at any point during the recovery or data acquisition process.

Keep the entire case history at your finger tips

All reports, firmware files, notes and logs related to a case are automatically saved and can easily be retrieved at any time.

Case management functions

Recall any case quickly and easily

Any past forensic or data recovery case can be pulled from the Atola Insight quickly and easily at any time. Just search the case management archives by case #, hard drive model, or hard drive serial #. After a case is selected, the operator can continue work on it or add notes.

Export or print Insight cases

Export/Print cases

All or only selected reports can now be printed (or exported to rtf) via the new Export / Print function.

Case management improvements in Atola Insight 3.1

Frequently Asked Questions

Click questions to expand text

  1. When a case is being continued, how can I tell which technician worked on the hard drive?
    In situations where different technicians are working on a single case, we recommend adding a note in the case history of who worked on each phase. In future versions of Atola Insight, the note will be added automatically.
  2. Can the user add notes to the case history after a case is closed?
    Yes. This can be done quickly and easily by opening the case history and clicking "Add note".
  3. Can 2 hard drives share 1 case number if they are related (example: 2 hard drives from an array)?
    Not at this time. Each case number can only be dedicated to a single hard drive. However, a note can be made in each case history explaining any connection to other cases. For example, “this hard drive is from the same array as case 8XB9906” or, “customer name: Jesse Foox.” This would allow the user to run a key word search to examine similarities between cases.